1. Increase Average Purchase Value (APV)
Upselling and cross-selling relevant products or services
Offering product bundles or service packages
Implementing loyalty pricing or rewards for higher spend
2. Increase Purchase Frequency (PF)
Sending timely reminders through email or SMS
Encouraging subscription-based purchases
Running loyalty programs that reward frequent buyers
3. Improve Gross Margin (GM)
Adjusting pricing strategies to reflect value
Reducing cost of goods sold through better sourcing
Focusing on promoting high-margin offerings
4. Reduce Churn Rate
Enhancing onboarding to improve early experiences
Proactively managing accounts through customer success teams
Using feedback to address issues before they cause churn
Launching retention campaigns to re-engage customers
5. Segment and Personalise
Identifying and focusing on high-LTV customer groups
Customising experiences, offers, and communications for different segments